TIME-CRITICAL · AOG
AOG Logistics — Aircraft on Ground
When an aircraft is grounded, every hour costs thousands. We move AOG spares — rotables, consumables, engines and tooling — with absolute priority, 24/7, to get it back in the air.
- 24/7 AOG desk
- always on call
- Absolute priority
- ahead of everything
- Wheels-up faster
- minimise downtime
Rotables · engines · tooling
GROUNDED → AIRBORNE
- IATA
- AOG DESK
- DG-CERTIFIED
- AIRLINE & OEM
- 24/7
- CUSTOMS PRIORITY
Aviation-grade priority · dangerous-goods ready · around the clock
03 · THE BASICS
What is AOG — and why it’s a category of its own
AOG means Aircraft on Ground: a plane that can’t fly until a part arrives. The freight is trivial next to the cost of the downtime — so it runs by different rules.
WHEN YOU HAVE AN AOG
- A plane is groundedIt can’t fly until the part is fitted.
- Downtime is hugeThousands per hour, plus disruption.
- The part is anywhereIt could be on the other side of the world.
- Often dangerous goodsChemicals, batteries, pyrotechnics.
- It can’t wait for freightNormal air freight is far too slow.
WHY AOG IS DIFFERENT
- Downtime is the costThe freight is trivial next to an idle aircraft — speed wins, always.
- Round the clockAOGs happen at 3am. The desk never closes.
- Often dangerous goodsChemicals, batteries and pyrotechnics — handled DG-certified.
- Priority over everythingAirline space, customs and handling — yours goes first.
04 · WHAT SHIPS
What we move for AOG — and what’s included
From a single rotable to a full engine. Aviation parts moved with aviation-grade priority, and the DG compliance many of them need.
AOG CARGO WE MOVE
- RotablesRepairable line-replaceable units.
- Consumables & expendablesSeals, fasteners and one-time parts.
- Engines & major assembliesPowerplants and large components.
- Ground support & toolingGSE and specialist tooling.
- Dangerous goodsChemicals, batteries, chutes and more.
WHAT’S INCLUDED
- 24/7 AOG deskA coordinator on it the moment you call.
- Priority space / charterNext flight, or a dedicated aircraft.
- DG classification & docsAviation dangerous goods handled.
- Airport & customs priorityFast-tracked at both ends.
- Door / MRO deliveryStraight to the hangar or line.
05 · THE DIFFERENCE
A dedicated AOG desk — from call to fitment
AOG isn’t a booking, it’s a race. You get a coordinator who owns it end to end, sourcing, routing and clearing until the part is on the aircraft.
Dedicated AOG coordinator
One person owning it from the call to the fitment.
Global sourcing & routing
Locate the part and plan the fastest lane to it.
DG-certified handling
Aviation chemicals and batteries, packed to the rules.
Priority everything
Airline space, customs and tarmac handling, first in line.
One call to the AOG desk, and we’re already sourcing, booking and clearing — until it’s on the aircraft.
06 · PRICING
What drives the cost of AOG?
AOG is priced for speed and certainty. These are the drivers — quoted together, immediately.
Part size & weight
From a rotable to an engine changes the routing.
Priority level
NFO priority uplift, or a dedicated charter.
Route & sourcing
Where the part is and the fastest lane to it.
DG handling
Aviation dangerous goods add packing and rules.
Customs & airport priority
Fast-track clearance and handling both ends.
Delivery to the line
Straight to the hangar, ramp or MRO.
An AOG quote, immediately
Give us the part and the aircraft’s location — we’ll price the fastest option and start moving.
07 · THE PROCESS
How an AOG shipment runs
Four steps, starting the second you call — every one aimed at wheels-up.
Call the AOG desk
Source & route
Fly with priority
Clear & deliver to line
Aircraft grounded right now?
Call the AOG desk — a coordinator starts sourcing and routing the part immediately.
08 · WHY US
Why airlines & MROs choose Masa Gaia for AOG
When a tail is on the ground, operators call the partner who moves like it matters:
Aviation-grade urgency
We treat every AOG like the clock it is.
DG built in
Batteries, chemicals and chutes — compliant.
Charter on standby
When no scheduled flight works, we charter.
One team, worldwide
Source, fly and clear from one desk.
“They found the rotable, cleared it and had it at our hangar in under 12 hours — the aircraft flew the next rotation.”
09 · RELATED SERVICES
Related time-critical options
AOG often leans on these — explore each, or the AOG desk will pick the fastest path.
OVERVIEW
Back to Time-Critical Logistics10 · FAQ
AOG logistics FAQs
The questions airlines, MROs and lessors ask us most.
What does AOG stand for?
Aircraft on Ground — an aircraft that can’t return to service until a required part is delivered and fitted. It’s the highest-priority category in aviation logistics.
How fast can you move an AOG part?
TODO — collapsed in the Figma design; needs real copy.
Do you handle dangerous goods AOG?
TODO — collapsed in the Figma design; needs real copy.
Can you charter an aircraft if there’s no flight?
TODO — collapsed in the Figma design; needs real copy.
Do you deliver straight to the hangar or MRO?
TODO — collapsed in the Figma design; needs real copy.
Is the AOG desk available 24/7?
TODO — collapsed in the Figma design; needs real copy.
Still have a question about AOG?
Talk to the AOG desk — 24/7, aviation-grade, dangerous-goods ready.
THE CLOCK IS RUNNING
Get your aircraft back in the air
Tell us the part and where the aircraft is — we’ll source it, fly it with priority, clear it fast and get it to the line.